Hello and Goodbye!

by   |   11/08/2017  4 Comments  [Jump to last]

I am fuming!

I just called the ticket line this morning to buy my family's tickets for the Hajduk Split match. At the third attempt I got through at 8:08am and was 83rd in the queue. That's right, eighty-third but I thought it would be worth the wait so I'd sit it out. The numbers went down as you'd expect but when I was around halfway through after an hour and pace was slowing I started to get a bit concerned.

Finally, I was next up. At precisely (the phone tells me duration) two hours, forty-five minutes and forty-four seconds I received the following; "Unfortunately, we are receiving an unusually high number of calls at the moment so please try again later or you can purchase tickets via the website" followed by a dial tone!!!!!

If I could find my customer details on the effing website that's what I would have done in the first place instead of wasting an entire morning and being an hour late for my appointment for no good bloody reason! Now the line is saying they are having technical issues with the line and a maintenance team is working on it.

All of these improvements and investment but still the general basic function of a football club is an utter shambles!

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Reader Comments (4)

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Paul Hughes
1 Posted 11/08/2017 at 16:27:13
You have my sympathies, Lee. Someone needs their bollocks roasting either at the ticket office or the IT department.

As you say, the website site didn't have Hadjuk Split tickets available against me ,or any other STHs I assume, so I had to ring up. I was lucky on Tuesday afternoon, I was only number 44 in the queue, and got through after about an hour.

They told me the match has now been loaded on to my card – I will go with my fingers crossed.

Jimmy Salt
2 Posted 12/08/2017 at 10:44:16
Great name, mate.
Lee Mandaracas
3 Posted 13/08/2017 at 02:20:16
I couldn't access my account on the website so eventually just created new IDs for my father and two children and got the tickets that way. What a waste of a full day! At least I'm sorted now so the excitement can kick in for the match. Amazing how easily it passes when you're ready to go all Michael Douglas in Falling Down on someone at the time. It's a fine line.

Cheers Jimmy (2) if that was to me.

Shane Corcoran
4 Posted 15/08/2017 at 12:50:10
Jimmy Salt is a pretty cool name too, although not as good as Robin Bateman who frequents these pages.

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