The Mail Bag

Allocation for Benfica

Comments (18)

I'm finding it hard to believe Everton only received 3,250 tickets for the Europa Cup tie. No doubt many of you will have been to Lisbon before, and know what a cracking place it is to visit for a few days. I'd been many times before I relocated to Asia in early 2004, but by then had applied for, and been allocated, tickets for Euro 2004.

I'm not particularly an England fan, but I do enjoy international football, and the chance to see players in the flesh I was unlikely to see with Everton! I flew back, and made a holiday of it (visit the folks in Liverpool, then "Oh, forgot to mention, off to Lisbon, bye!" I had tickets for 2 quarter-finals in Lisbon, at either venue, so knew in advance if England did get through, I'd see them. (Last time Rooney kicked a ball as an Everton player, and we all knew it).

The rebuilt Stadium of Light is a cracking stadium (warning - when England were there the beer on sale inside was alcohol-free!), and it's big. There were so many England fans there, if you do want to go, and don't qualify for a ticket, then find out where in the stadium the Everton allocation is, and I'm sure they will sell you a ticket next to it. You know that's what thousands will do anyway — Nuremberg all over again.

Funny thing was, the bar owners wanted England to win the tournament. The places we frequented whilst there were in tears when Portugal won, as they knew most England fans would be off home the next morning! My personal suspicion, based on the Nuremberg experience, is yet again, the club asked for the smallest possible allocation. We don't have a reputation as "bad travellers" — far from it. So why is this?
Matt Traynor, Singapore     Posted 03/10/2009 at 00:49:00

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Paul Johnson
1   Posted 03/10/2009 at 07:47:18

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Spot on Matt, it looks to me like the club are deliberately keeping the allocation as low as possible. I will be travelling without tickets by the look of things and have no doubt that I will pick up tickets at the ground so whats the point in EFC doing this?

From a security point of view it would make more sense to get as large an allocation as possible to satisfy demand (probably 6000+) and ensure that the fans are in one location within the stadium. Looking forward to the party though!

Paul Gladwell
2   Posted 03/10/2009 at 07:56:11

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It says the club have recieved an initial 3,250, which to me sounds like that is all they asked for fearing they will have to fund any unsold tickets and if we sell them they will ask for more.

Benfica got 35,000 against Bate leaving 37,000 empty seats so it’s hardly going to be a sell out and I am sure Benfica would have offered us more.

Chris McGinn
3   Posted 03/10/2009 at 07:44:30

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A few people have suggested to me that the "5%" that UEFA specify is not just a minimum, but also the MAXIMUM allocation. This never seemed likely to me, but it would explain why we are getting far fewer tickets than we need.

The 3,250 is exactly 5% of the ground’s 65,000 capacity.

There are going to be a lot of empty seats in the ground - it’s a 18:00 kick off which must have an impact, I think many Portuguese will still be working at that time.
They only got 35,000 for their first group game against BATE, so, even if the attraction of playing a top EPL side adds 10,000 to that gate there would still be at least 20,000 empty seats.

There is massive interest in this game amongst Evertonians, as Matt says — Nuremberg all over again. I’m sure the club would easily sell 5,000 (probably 6,000) if we were given them.
Tony Waring
4   Posted 03/10/2009 at 09:23:58

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What strikes me about it is the fact that the price is a mere £19 - pretty cheap for English fans, though it shows what the Portuguese economy/wage situation is.
Steve Pugh
5   Posted 03/10/2009 at 09:27:47

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Or it could be that they have recieved an initial 3250 in accordance with UEFA rules. They could then put in a request for more if demand justifies it.

Just like always...
Chris Lawlor
6   Posted 03/10/2009 at 09:46:20

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Nail on head Steve Pugh. It is a Uefa directive over which the clubs have no say. Why is there always a bloody conspiracy theory against the club, does my head in!
Tommy Gibbons
7   Posted 03/10/2009 at 10:26:30

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To Chris, I’m with you on this but (and there’s always a but isn’t there) why doesn’t the club state that it's working to the Uefa directive of applying for the 5% but also acknowledge that if the expected huge demand occurs (which will be evidenced by the applications for tickets next week) that the club will ask for an amount of tickets to satisfy the demand.

It’s all in the PR, it isn’t a conspiracy.

Steve Pugh
8   Posted 03/10/2009 at 10:57:40

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It’s simple Chris, they can’t complain about the results so they make this up instead.

Me I prefer to be happy.
Chris McGinn
9   Posted 03/10/2009 at 11:33:45

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Steve, Chris,

Normally I’d agree with you about the moaners on this site, but there is a real issue here.

The question is "Why have we only been given 3,250 tickets when there are likely to be about 30,000 seats that the home supporters won’t want?"

I’m not pointing a finger at the club, it could be UEFA’s ruling.

I hope you are right about more tickets being available when these sell out — but the fact that the club announcement talks about a ballot being needed for fans who have only one point (i.e. season ticket holders who didn’t go to Olumouc or Belarus) suggests this isn’t expected.
Paul Johnson
10   Posted 03/10/2009 at 14:49:15

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It's not a case of moaning just for the sake of it Chris. The fact is that many like me have already made arrangements and really would have liked the club to say a bit more on the OS. The match is less than 3 weeks away, applications will not be processed until the week beginning 12 October and hence there is little time for the club to obtain additional tickets. As I have said earlier, I’ll be going anyway and I will be in the ground, with or without a ticket from EFC.
Steve Pugh
11   Posted 03/10/2009 at 14:56:13

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Other Chris and Paul, one of the first rules of good customer service is "under-promise, over-deliver".

What more could the OS have said, they have to manage supporters expectations and not promise things they might not be able to deliver (something they have been guilty of in the past and have been heavily criticised for it on this very site). The decision on whether or not we get more tickets is down to Benfica and Uefa, nobody outside of official circles knows whether or not the club has requested more tickets or not, they are just assuming the worst.

I guarantee that if the club turned round and said that they had requested more tickets to cater for everyone, people would jump on it and then, if Uefa said No, the club would be accused of lying to the fans, making false promises. In other words, no matter what the OS say, they will be moaned about.
Chris Lawlor
12   Posted 03/10/2009 at 15:49:21

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Due to the nature of my job, I have dealt with the ticketing side of European fixtures quite a lot over the last 4 years.

It runs as follows: teams are drawn against each other, teams are allocated a percentage reciprocal allocation of tickets by Uefa. The clubs then liase with each other directly over the issuance and logistics of tickets and supporters. If one club has need for an increased amount it can appeal to Uefa.

This then becomes an issue for the local police authorities, stadium security management and ultimately Uefa. Generally the requests are declined, hence why the clubs are loath to mention the possibilities of extra allocations to their supporters.

Going on spec and picking up a ticket in the home end is sometimes the easier but not the safest option.
Chris Butler
13   Posted 03/10/2009 at 20:47:47

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Seeing as Celtic got almost 15,000, I think this is a bit harsh as unfortunately we have never been fortunate to visit Portugal on our travels, they may not know our immense European away support. But considering Benfica do not even reach 50,000 v Sporting Lisbon, I find it strange why they would not want 6,000 Evertonians bringing in bar money, hotel money, resturaunts etc. I'm sure if it was Liverpool, they would've provided 7,000...
Trevor Williams
14   Posted 04/10/2009 at 00:15:58

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I went to both Nuremburg and Liege without a ticket and got them there.

I am sure that Benfica are not go to sell 60,000+ seats... so, based on that, does anyone know the best way to purchase tickets in Lisbon itself?
Louis Platt
15   Posted 04/10/2009 at 01:42:41

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If you’re desperate, you could always buy them from the Benfica website:

http://www.slbenfica.pt/lojaservicos/eventos.asp
Matt Traynor
16   Posted 04/10/2009 at 04:08:31

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The regulation of 5% is a MINIMUM requirement. Clubs are able to request more.

"Visiting clubs which have requested an allocation of tickets for the whole or part of the segregated area may return any unused tickets to the home club without payment up to seven days prior to the match, unless otherwise agreed by the two clubs in writing. After this deadline the visiting club must pay for the whole allocation, irrespective of whether all the tickets have been sold."
Matt Traynor
17   Posted 04/10/2009 at 04:12:30

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Just one other point, I know another website is doing a same day return flight for almost 300 notes...

Unless it’s changed a lot in the 5 years since I was there, but if you can spare the time off, you could get a flight from Manchester / Midlands / London, and a couple of nights in a decent enough hotel for that if you shop around.
Paul Joy
18   Posted 05/10/2009 at 10:30:18

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Matt, that's right, I booked via Expedia £275 for 2 nights, good city centre hotel and decent flights from Manchester with AirFrance with a change in Paris.

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