I recently wrote to them in respect of my dissatisfaction with the state of the club and my reluctance to renew my season ticket. I received a satisfactory reply within 24 hours (not a bog standard one) and a promise that the points I raised would be forwarded to relevant people and I would hear again soon.

I'm not saying that a club charter is the answer to any of our problems, but it does still annoy me that something that is supposed to be in place simply isn't. I must confess I don't know exactly how much these charters achieve, but if it helps give the fans a voice, then why don't we have one??? Oh that's right, BK is chairman, my bad!

"The Toffees? club charter is seemingly non-existent as an internet search for ?Everton? and ?club charter? only returns links to Liverpool?s website."

'Seemingly'??? ? it's either existent or non-existent.

They Google 'Everton' and ''club charter' and nothing appears. So, that's it, then. Did they even bother to contact the club? I'm no EFC admin apologist but this is just shite.

Club charters aren't worth the paper they're on in the first place.

However, a problem of my own making when applying for Cup Final tickets was solved very efficiently. I e-mailed, received a reply within 5 minutes, and proceeded to have an online conversation with a lady who solved the problem there and then.

On the rare occasions I have seen the stewards in action, I have been left with nothing to be concerned about and, as far as making complaints is concerned, well, I've never had to make one and that, for me, is more important than having a charter telling me how to do it and how it would be dealt with.

Much ado about nothing if you ask me and I have far more to be concerned about than the lack of a charter, such as an underperforming team, and I doubt if that would be dealt with by a fan's charter, would it?

From my experience, Everton is no better or worse than most other Prem clubs as far as fan liaison is concerned although I have little time for their Press Office and how they handle football matters.

I subscribe to the match programme. I used to get it delivered on a matchday by a local firm. Its now contracted to a company in the south of England and I haven't had the last two matches editions yet. I have emailed and rang the club and the company but nobody will take responsibility or get back to me. This is what a charter is supposed to address.

At the end of the day, Everton is a private company and wants your money. Can anyone honestly say that they are getting value for money out of the club? Ask yourself this question because the bottom line is you are customers.

Why should we give a crap about some customer care mission statement? Why are people getting upset over this? Baffling.

Can you also quantify your learned knowledge of customer care from all the other clubs and when you have had to deal with all of these other clubs?

You are also right about my in-depth knowledge of other clubs but, unlike some on here, I do speak to ? and correspond with ? followers of those clubs who usually have the same grumbles as we do. OK?

(As a footnote, I'm not happy because they turn up very late now... and I have had two never turn up without chasing ? and the Reading one is still not here ? so the jury is still out for me on that one.) Would a charter make any difference? Only if the Club's employees can really stick rigidly to it and often that's not possible or some third party is at fault as witnessed above.

We simply haven't moved on from the 80s in terms of what fans want. What chance do we have of gaining new fans when there's no atmosphere, little entertainment for kids, and uncomfortable conditions at GP? The food is ridiculous at GP ? why can't we sell proper food rather than selling snacks?

Let's look at Manchester City, for example, they've recently opened a family stand, a standing area, and a place where fans can congregate before games they call City Square. They liaise with their fans.

Appease, Ignore, Promise, Ignore, Prevaricate, Ignore.

All stock in trade of BB and now as a consequence, of EFC... Wonder how they are going to dress up the nosedive in season ticket renewals / sales coming on to the horizon 'Soon'? I've no doubt the relevant PR company are spending time on that campaign as we write.

Total outcome of this regime is now coming to pass. They treat us like shite, shout that they really treat us well ? boast, not content as we know ? and keep fiddling like Nero as the smoke rises around their ears.

A Blue Tsunami is coming, not from the fans and their wrath, just with the total collapse of the club and its whole infrastructure due to under-investment in the correct and relevant areas.

Shame, and shameful.

Visions of massed crowds of Blue and White, triumphal parade on the top deck of a 45 bus, colours flying, marching bands, BK shedding a few tears... all dashed.