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EFC Megastore

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After eventually persuading my die-hard West Ham supporting other half that our five-year-old girl would look jolly good with an Everton bag at school, I logged on the Everton megastore website and was greeted by the following message all the time, OUT OF STOCK, OUT OF STOCK, OUT OF STOCK. I can only imagine the amount of sales the club must be missing out on.

Wake up Everton, it's nearly Xmas and people want to buy presents, surely you adust your stock at this time of year? But then again maybe not judging by the amount of things OUT OF STOCK.
Andrew McGreavy, Ipswich     Posted 10/12/2007 at 18:34:23

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Lyndon Lloyd
Hopefully you've e-mailed directly to tell them that as well, Andrew. With Big Keith's Customer Charter your complaint should get a response and, hopefully, some action.
Ray Lupton
1   Posted 11/12/2007 at 10:34:58

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The club are trying to persuade us that Kirkby is the answer but they surely cannot be trusted. They are clearly not managing the facilities, services and hospitality that they currently offer in such a way that instills confidence or maximises the profitavbility and potential of the business. The whole reason to outsource these services is to reduce overheads, increase accountability and provide a far superior service. This is clearly not happening, anyone who has had the misfortune to sample the standard of the matchday hospitality, dealt with the constant ticketing debacles or tried to buy some Everton merchandise will testify to this. The club is in the dark ages in when it comes to providing quality product and service..
Ray Roche
2   Posted 11/12/2007 at 10:39:28

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Lyndon, your faith in Everton's complaints process is touching, if a little misplaced. I have e-mailed Everton via the "contact us" part of the OS on several occasions without so much of an aknowledgement. Of course, if Everton employed people who could read and not just press "delete" for every complaint or, at least, employ Evertonians and not closet RS fans we might have a better service.
Ray Lupton
3   Posted 11/12/2007 at 10:34:58

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The club are trying to persuade us that Kirkby is the answer but they surely cannot be trusted. They are clearly not managing the facilities, services and hospitality that they currently offer in such a way that instills confidence or maximises the profitavbility and potential of the business. The whole reason to outsource these services is to reduce overheads, increase accountability and provide a far superior service. This is clearly not happening, anyone who has had the misfortune to sample the standard of the matchday hospitality, dealt with the constant ticketing debacles or tried to buy some Everton merchandise will testify to this. The club is in the dark ages in when it comes to providing quality product and service..
Peter Pickles
4   Posted 11/12/2007 at 10:50:16

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Ray,
Why on earth are you sending emails to the Ordnance Survey regarding Everton merchandising? That could be why you never got a reply...

"What does he want a bobble hat for, send him a map!"
Dave Trudgeon
5   Posted 11/12/2007 at 10:51:43

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Ray i?m impressed!
you manage to turn a discussion about a man not being able to buy merchandise into a discussion about the stadium!
why?
p.s.I wanted to get a golfbag for my bro but that was out of stock, i feel your pain, it might be because the merchandise is now miles better than it used to be and everton did not foresee the sales?
James Elworthy
6   Posted 11/12/2007 at 10:56:55

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I have been dismayed on a number of visits to the Megastore not only only with the lack of merchandise but also the amount of poor quality tat that is also in there. It
Today I activated my season ticket for the Oldham game, I spoke to an Australian working in the ticket office who was new and didnt have a clue, so I just hope they are activated because 3 times this season I have had my ticket knocked back at the gate due to problems with it.

The fact that we are all diehards means we put up with all this which wouldnt happen in say the USA, we must lose so much money from the lack of marketing expertise.
Declan O'Shaughnessy
7   Posted 11/12/2007 at 11:44:44

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I remember trying to buy Everton gear from the website 3 years ago for my godson (whom I ensured was a blue!) at Xmas time. Everything I tried to buy was sold out then as well (late November). I ended up buying a retro shirt from Toffs for him instead.

On a different, but related note; I?ve had the misfortune to have to deal with JJB Sports (our retail partner) over an order placed with them recently. I have never, ever, found a worse case of customer service than them. It wasn?t an Everton shirt (I was ordering for someone else), but I?ve been waiting for a cancellation and refund for more than a week now, and when I ring them they essentially argue with me! I?ve never come across anything like it before.

I can safely say that I will never use JJB Sports for anything again.
David Harrison
8   Posted 11/12/2007 at 12:10:33

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Glad someone brought up the issue of EFC throwing away 1000?s of £s. I made the mistake last year of ordering via the catalogue only for half the stuff not to turn up. This year I thought I?d do it online but guess what. OUT OF STOCK, OUT OF STOCK, OUT OF STOCK. It?s Xmas FFS!
Stefan Tosev
9   Posted 11/12/2007 at 11:25:46

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I had the same problems in the summer when I wanted to buy my nephew and niece some stuff. I got the feeling that more then 50% of the items were out of stock.

I send them an email complaing about it and was told to wait for one or two weeks, after a month they were still out of stock and I gave up.

I bought some Everton stuff via Ebay, it was cheaper(of course) and the delivery was promptly, needless to say Everton keep losing money due to bad management
Mick Geoffroy
10   Posted 11/12/2007 at 12:29:38

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Just to play devils advocate ..I have over the years purchased many many items from the megastore online and in catalogue form with absolutely no problem and have found it a great (and for a long time only) way for a blue in dublin to get Everton merch.
Also last year i had an issue with the DVD section of the site and emailed them and got a response that afternoon.
It looks like i?ve been one of the lucky ones though!
Allan Hobbs
11   Posted 11/12/2007 at 12:39:56

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Or maybe they’ve made lots of money.........because they’ve sold everything!

Ever been to the supoermarket and found that something has sold out? Ever tried to buy a pair of shoes, only to find they don;t have your size? Shit happens fellas.
Andy Callan
12   Posted 11/12/2007 at 12:57:29

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Every time I go to Asda I can get everything that i want; every single time, without fail.

Of all the times in the yea it is now thaat Everton should have more than enough stock in. It is typical of the way that the club is and has ben run, for years.

I would suggest ebay or a sports store themselves. Sod that Megastore.... It?s more trouble that it is worth if you ask me boys.
Allan Hobbs
13   Posted 11/12/2007 at 13:20:03

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The constant ’lay into Everton’ threads on here are getting a bit wearing don’t you think? I’m aware that lots of people post them, but they don’t have to all make it onto the board. Thos in power (on here) will no doubt say that everyone has a right to their say, which I agree with but once these threads turn into anti-Everton rants as they often do, isn’t it time to stop the comments?
Erik Dols
14   Posted 11/12/2007 at 13:14:49

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Yep, about half of the things in the online megastore are out of stock PERMANENTLY. I recently tried to buy some things for my girl for christmas and even more products were out of stock. As I live on the continent the megastore is the easiest way to get my yearly quotum of Toffee-thingamajigs without asking my mates in England every time. It is really annoying that they offer so much products which are out of stock permanently (I check the megastore every two months or so to see what new articles are there).

I’m no merchandise-expert, but I’m pretty sure that with the level of support Everton have, the club is losing thousands and thousands of pounds every month. Maybe even a whole lot more. They’re lucky to still have me as a customer.

One positive note on the online megastore: Most times I order, the products they do have in stock arrive in a few days in good qualtity. Except the one time they confused Holland with South Africa, although I guess that was a mistake at the postal services.
Ray Roche
15   Posted 11/12/2007 at 13:39:51

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I?d better clear things up,here,I e-mailed the "Official Site" to complain about the rubbish e-ticketing part of the OS, (the official site, peter, you silly boy) not about general merchandise.! Anyway,I?ve already got a map.

Dave Trudgeon
Er....can?t seem to see owt about a "discussion about the stadium!
" ...maybe you?re getting a bit confused,eh?
Michael Kenrick
16   Posted 11/12/2007 at 14:17:49

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Allan Hobbs, You are one of these people who seem to want to control what debate we have and what debate we don?t have... You?ve made similar comments more than once and have generally been ignored but this time I?m telling you directly to wind your neck in. It?s not going to happen.

If people are talking in any half-reasonable way about any issue related to Everton then it will be published. Messages we deem to be abusive or are drawn to our attention may get edited or supressed and threads (rarely) may get closed. But people asking for threads to be terminated beacasue they don't like them? Sorry, No!

Because this forum is for open debate, we take a very dim view of anyone coming on here (and especially any of the regulars) trying to stiffle reasonable discussion, and you?re getting closer and closer to the line. Knock it off please.

If you don?t like a particular thread... STOP READING IT!
Dave Trudgeon
17   Posted 11/12/2007 at 14:54:10

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Ray roche, sorry mate
it was the Ray above and below you i was targeting
Ray Lupton
18   Posted 11/12/2007 at 16:29:48

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I think my point is totally valid. There is little point in moving to a new stadium if you arent even maximising revenue from the old one.
Peter Pickles
19   Posted 11/12/2007 at 18:12:23

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There’s no point moving to a new stadium if we don’t know where it is. Send out for fresh maps...
Rob Jones
20   Posted 12/12/2007 at 02:47:17

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Aah the good old OS ever reliable thank god for TW ? even MK lol.

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