ToffeeWeb - Season 2007-08

The Mail Bag

Alkmaar to Rome with RyanAir

Started our journey at 11.30pm Wednesday 19/12, 17 people to Stanstead, then to AZ via Eindhoven, Amsterdam, stayed in the Dam after the game on Thursday 20/12. On Friday 21/12 went to Eindhoven Airport. Flight cancelled due to fog, Ryanair's alternative? Fend for yourselves! No explanation, no help, no hotel accommodation, no alternatives offered as a way home until WE gave them the alternatives.

Upshot was 4 of the party paid (to another airline) the best part of £200 each to fly from Amsterdam on Saturday morning. Ryanair then sent 2 to Gerona, 4 to Marseilles and 7 of us to Rome (!) all to pick up flights back to Stansted, no help with accommodation, food etc. We got back home 4.00am Sunday 23/12/07. The time and costs we have endured as a group mean nothing to Ryanair. Please post this as a warning to others.

There were at least another 30 Blues on the flight, all left in the same predicament by Ryanair. Hope some of them see this post and add their experience of Ryanair's customer service!
Tommy Gibbons, Just back from AZ Posted 23/12/2007 at 05:28:22

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Comments

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Gavin Ramejkis
1 Posted 23/12/2007 at 09:23:12

I’ve had British Airways abandon me on a number of occasions in Europe flying business class and had to fend for myself tracking down a firendly airport that would take me on and fly me home to the north west, they are the worst airline I’ve ever flown with - at least with the budget airlines you expect cattle class once you’ve paid your money.

Tony Dunn
2 Posted 23/12/2007 at 10:16:02

we were on the last flight out of schipol at 3.15 a.m. Friday morning.was supposed to leave at 10.15.Again no explanation from easyjet.Just a vague story of a medical emergency and fog.And we’d been let down for tickets for the game and had to watch it in a bar in Alkmaar.

Karl Masters
3 Posted 23/12/2007 at 14:46:24

Don’t expect your complaints to Ryanair to get you anywhere. They are tossers of the highest order, they even charge disabled people extra to take a wheelchair on!

Their appearances on Watchdog always end up with them saying they are the most popular airline numerically and that’s all that matters. They won’t be interested if you had to get home via Buenos Aires as they know you’ll use them again cos the’re cheap.

Jay Campbell
4 Posted 23/12/2007 at 20:43:07

Everyone got f*cked over by the airlines. Our’s woz another piss take.