Just a word of warning boys if you have paid for Sentanta and now want to cancel with the season over you will struggle. They leave you on hold when you ring, cut you off and charge you, then do it all over again, they can leave you on hold for over an hour.
They don't acknowledge e.mails or post.
If you have it good luck in cancelling a few of my mates are hundreds out of pocket and still can't cancel.
Chris McMahon, Posted 08/05/2008 at 19:59:14
Note: the following content is not moderated or vetted by the site owners at the time of submission. Comments are the responsibility of the poster. Disclaimer
1 Posted 09/05/2008 at 07:24:40
2 Posted 09/05/2008 at 07:19:50
I had similar problems when I wanted to cancel after the first month, due to poor reception/picture quality. I just cancelled the direct debit mandate and Hey Presto! they got in touch with me. Firstly with a snotty letter then when I failed to reply to that they finally called me which allowed me to explain my reasons.
3 Posted 09/05/2008 at 07:42:46
4 Posted 09/05/2008 at 08:40:04
I phoned and canceled it in January and was told my last payment would be the end of Jan but still got charged for it up to this month!! I kept phoning and being told that I'd be rang back but never was until finally this month, after talking rather strongly to one of their customer service people, I was told that I'd been put through to the wrong department on all the other occasions and that the person who had canceled the contract for me didn't have the authority to do that!
So I asked what they were going to do about it and the cheeky gits offered me Setanta Sports for half price! Like I was going to want to keep it! After threatening them with legal action they agreed to refund me the £40! Bloody awfully run organisation! Prem+ was better, pay for any match you want; no contract, no worries!
5 Posted 09/05/2008 at 09:09:05
6 Posted 09/05/2008 at 09:15:37
7 Posted 09/05/2008 at 09:28:41
The funny part was she told me unofficially the best way to cancel with them is what everyone has told you so far. She told me to goto my bank and cancel the direct debit mandate. Basically she said all they will do is send you 3 letters reminding you of payment and then cut you off. That's all they are allowed to do.
8 Posted 09/05/2008 at 10:55:39
9 Posted 09/05/2008 at 12:22:01
10 Posted 09/05/2008 at 12:32:06
11 Posted 09/05/2008 at 12:24:36
With that in mind, why not download Sopcast or similar and watch for free on the net? The more people do it the better the picture quality & buffering will be, as they work on a p2p basis. For those worried about spyware etc, just run a spyware check before & after the match.
Ultimately if Sky’s obscene profits start declining as a result, the gap between the Sky 4 and the rest will reduce and we might have a more level playing field.
PS - We will beat the Barcodes 2-1. COYB!!!
12 Posted 09/05/2008 at 12:58:48
If it’s on one of them channels then I just pop down the pub to watch it, otherwise, tune in to the free offerings on the internet.
Agreed that the picture quality is not fantastic, but better than forking out £10 a month for Setanta and whatever it is for Sky Sports.
13 Posted 09/05/2008 at 13:07:33
Hardly surprising given his RS connections. This was a man who claimed he had a bottle of bubbly on ice for, and I quote "when Everton get relegated".
The same could be said of Alan Green.
14 Posted 09/05/2008 at 14:40:24
15 Posted 09/05/2008 at 17:37:02
Phoned again a couple of weeks back and cancelled all together. No hard sell no wait no nowt!
Sky sports to do now.............cya
16 Posted 09/05/2008 at 17:43:52
Seeing as I got it with the 1 pence paper voucher and have only paid £5 a month so far, its cost me £15.03 for 6 months viewing - happy days.
Incidently the number to call is a bugger to find - its 08712 00 33 22 for freeview and digital satelite.