That sounds really disappointing, Susan, like you've been sold a pup!

I expected from all the hype that the concourses would be brilliant — they are in the newer American stadiums.

I suspect the compromises made in squeezing this one onto such a restricted site, and possibly later cost savings on the internal finishes when Moshiri's money dried up, have resulted in something that could still do with a lot of work to get right.

Teething problems?

Susan there are lifts, and I would recommend using those to the club view. Contact a steward before you start queuing.

The stairs are a joke after a mile walk to the ground. There were a lot of older fans struggling.

Hey Susan, I would completely agree with your assessment. My wife and I are new season ticket holders but attended many games at Goodison.

We are also in Club View and I’m worried that with the £10 food voucher, the facilities won’t be able to handle the demand. Also I hope it was a one off but the variety of food items was pretty poor. The staff also seemed to lack basic training but they were polite enough.

We asked a Steward about going down to level 2 as they seemed to have better food options but they weren’t sure that was allowed. No one else can come into the Club View exclusive area but why would they want to?! It just felt more than teething issues and the underlying ‘product’ is lacking.

I also worry that leaving the game wasn’t a true simulation as we all left at different times. Whilst the legends game was great it was a missed opportunity to test that.

It’s not all doom and gloom but some of us can’t spend the whole day and evening attending a football match. I was happy with our seats.

My friend and I had a huge amount of stairs to climb to the East Stand upper level. Our gate was 14.

When we finally made it to the upper concourse I spotted 2 or 3 lifts not far from the stairs so went down in one to see where it went in relation to turnstile 14. It descended to turnstile 15. The stewards on duty told me for the coming season it was OK to enter via 15 and I could also use 21 where there were more lifts.

The initial issue is the lack of information and signposting. This applies to the shop, too. I knew where the lift was but it's not signposted and the passageway leading to it has a cordon across, it guarded by a steward. He lets you pass when you ask but what's the point in having a lift (there are actually two) if it's virtually kept a secret?

Susan I entered by gate 16 expecting to be able to have access to an elevator once inside. I spoke to a very helpful steward who escorted me and another man out of the stadium to another gate, no turnstile and explained our situation. We where allowed in gaining access to I think 4 lifts serving all three levels.
I have contacted the Everton Fan centre requesting a change of entrance gate on my digital season ticket.
Bill I think you have been given wrong information, I think your ticket will only work at your designated gate.
Like you Susan totally underwhelmed with the concourse. My seat is great just three rows back from the exit and on the halfway line, We sat in the top Balcony at Goodison so the height and distance are similar.

I’d rate my experience in the stadium as 3/10. That was because the toilets were easy to find and easy to access my seat.

I wanted a pint before the match and at half time but was left thirsty despite trying to enter at 1.55pm (upper west gate 2) and leaving 5 mins before half time to get a drink.

It was chaotic.

The concourses need some kind of railing system for orderly queues so as not to block the flow of people.

The servers didn’t appear to have much sense of urgency either.

First rule of sales is to make it easy for the customer to buy. EFC failed where I was last Saturday.

We had a very similar set of experiences, Susan. We did find a lift, although one of the stewards was unaware that Club View was on level 3. In fact she was unaware of level 3. Our lift went to level 2 and then we were off in search of another lift. The concourse was unbelievably drab and seatless (Could be improved upon) The food and drink counters were ridiculously overcrowded and we had nothing eat or drink for hours, even missing Z Cars whilst stood in the queue, which didn't move. I mentioned this to a steward, who suggested we tried to 'sneak' to a lower level. A cheaper lower level ! I hope this can also be sorted. The seats were good. Club View was mis-sold.

The stewards are obviously as uninformed as the fans were entering for the first time. No training, no induction, just turn up on Saturday and we'll take it from there.

"Level 3?? Get out of here? Seriously? There's a level 3 and elevators?
Who knew?”

Err… the contractors and nobody else.

I used the lifts for Club View – once I discovered them.

The other problems I guess will be sorted.