FAN ARTICLES
EvertoniansforChange — the club's first response.
Dear Mr Kenwright and fellow members of Everton Football Club?s Board of Directors,I, Simon Magner, am writing to you on behalf of the fan group known as Evertonians for Change. We are a group of like-minded individuals and concerned supporters who came together in early 2011 as we all fear for the future of our club. We, Evertonians for Change, are a fan group created for the sole purpose of working alongside the club in order to secure a more successful future on and off the pitch. Created in a response to fan unrest, we are a group of passionate Evertonians who want to build an open and honest dialogue with yourselves, regarding some serious questions that we believe all Evertonians have the right to have answered, especially concerning are the questions surrounding our future home and how you intend to take the club forward.
Many fans feel out of touch with the current Board of Directors and are increasingly frustrated at the perceived stagnation of the Club and the inability to sufficiently back the manager in the transfer market. There are increasingly alarming levels of disillusionment and anger currently surrounding the club that you would do well not to ignore.
Change in the way Everton Football Club conducts itself in off-field business is needed, we understand the sensitivity surrounding some of the questions that require answering, but we implore you to not ignore the surge of raw emotion that is currently sweeping through supporters. We seek to bring about positive change at the club through fan involvement and interaction; we are here to restore the voice of the fans so they can make themselves heard by a club that seems increasingly withdrawn and disconnected from its fan base. We would like to meet with a board member or representative from the club as soon as possible in order to discuss our concerns.
We all want what is best for the Club, and no Evertonian wants to see the ugly scenes that have unfolded outside Anfield over the past couple of years replicated on Goodison Road. Once again, do not underestimate the levels of disillusionment, frustration and anger from your supporters. We believe this meeting could go a long way to re-establishing bridges with supporters that a lot of them believe have been reduced to ashes.
Awaiting your reply,
Simon Magner
Evertonians for Change
Evertonians for Change received the following response from the club:
Dear Mr Magner,Evertonians for Change are very disappointed with the club?s letter and will be responding in due course.Thank you for your letter to our Chairman and the Board of Directors.
The Club maintains a constant dialogue with all its fans across a range of media channels. You will of course be aware of our award winning website which provides a regular audio visual update on our activities along with a twitter feed and Facebook page all of which encourage interactive dialogue which we review and act upon. You may also be aware of the following activities we undertake on a regular basis:
? Monthly Fan Forums ? which hears the views of a wide range of Evertonians
? Between 10-12 Supporters? Club visits per season
? Bi-annual meetings with the Shareholders Association
? Annual Shareholder Forum
? Annual Fan Survey
? Day-to-day engagement from c30 Everton in the Community coachesWithin the first four of these, the Club has repeated facilitated an open debate on all subjects ? there has never been any topic ?off limits?. We believe all the above ensures, quite rightly, that we listen to our fans and respond to what they?re telling us, on a daily basis. Such open and frequent dialogue is important to us and will form an important part of our strategy going forwards. I would maintain we communicate openly and honestly, and on a regular and effective basis.
On the two specific points you raise, you will have seen our plans to improve Goodison Park and we expect to start work in the very near future. We are also in dialogue with the Council, land owners, developers and potential partners looking at new sites. In today's economic climate a solution, in the short term, may be hard to find.
As for taking the Club forward, we have a very clear plan which involves finding and filling bigger stadium and/or finding a new owner prepared to invest in the infrastructure and playing squad of the Club. We are active on both fronts. On a day to day basis, our focus is primarily about growing the size and loyalty of our fan base and filling the stadium on a regular basis. Of course, there is considerable detail under each of those points.
In summary, I feel our communication strategy is extensive, open and robust. I hope in addition that I have addressed your two key points.
Yours sincerely
Robert Elstone
Chief Executive Officer
Reader Comments (51)
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2 Posted 12/02/2011 at 21:57:15
3 Posted 12/02/2011 at 22:05:49
4 Posted 12/02/2011 at 22:09:13
5 Posted 12/02/2011 at 21:53:29
But the article rightly points out that the dissatisfaction is growing and that action to quell that needs to be taken by the club. They may have a communication strategy that interacts on a snapshot basis, but these are crisis times for the club and the fans are being left out in the cold and dark like mushrooms. The only thing that's growing is discontent.
I could argue with certain points made by Mr Elstone ( "there has never been any topic ?off limits" er. he should tell BK that...) but the reply was merely a "thank you for your concern" letter.
There is a level at which the club have refused to enter into any dialogue ? and that is "change". Because change is threatening to those with vested interest. The interaction with fans and shareholders omits to acknowledge the attempted gagging of supporters by threatened legal action, the abandonment of the AGM as a forum for shareholders to legally and justifiably ask questions that concern the running of the club. Their club.
So you have a reply with a significant spin: no invite to discuss. Unless you are a threat in some way to the clubs financial or PR future, you're unlikely to get a call.
Honestly, the club knows the feeling out there, they haven't got answers and they don't want to open the debate with the fans or answer the difficult and possibly damaging questions about our future. We aren't that important enough to the solutions.
6 Posted 12/02/2011 at 22:15:38
I am presently in Alexandria, Egypt, and I can assure anyone that, given enough pressure, things CAN change!!!
7 Posted 12/02/2011 at 22:20:51
Elstone's letter claims they have open forums via the official website and facebook but messages on both are deleted if they ask "tricky" questions or question the status quo, making both ineligible to be called open forums.
Evertonians for Change adopted a careful approach to contact the club in a non-aggressive manner and chose not to go the route of protest... and this was the reply they gained, which pretty much sums up the club's line. Elstone is merely an employee of BK and a mouthpiece for him so the reply, even if not personally written by BK, is most certainly his stance; if not, then Elstone should be fired ? that won't happen.
Similarly, Keith Wyness was an employee of BK and all his lies, chest puffing and floundering during DK was at the instruction of his employer and main sponsor of that project ? BK. All routes lead back to BK, yet there are still people gullible enough to believe he's completely innocent of anything that has or is or will happen at the club whilst he is Chairman..
8 Posted 12/02/2011 at 22:44:46
Now every business is diffferent (football clubs/Curry's), but relations with stakeholders/customers matter because, if you piss them off, they go elsewhere.
"It's a privately run business and doesn have to answer to anyone if it chooses not to ? I can't understand why you would think the club would entertain a grilling from disgruntled fans??"
Those disgruntled fans are keeping that business afloat. They should be answerable to the shareholders, but they're not.
A lamer argument against holding the board to account will no doubt emerge in this thread... Still, an A for effort.
9 Posted 12/02/2011 at 23:00:46
10 Posted 12/02/2011 at 23:02:14
The name 'Evertonians for Change' might as well say 'Kenwright Out' and no doubt will have put the reader (in this case, Robert Elstone) on the defensive.
The context of the letter is even worse, it tries to justify the existence of such a 'group'... "we want to open a channel to the board..". followed by serious questions etc etc ? he would have read it as "We want Kenwright out and we want to ask why you're so shit as a board..." Like he was ever going to entertain a meeting... The fact that he responded is amazing.
Back to the 'idea' of sending a letter. This is a board that changed the Articles of Association to prevent shareholders from calling an EGM without a major shareholder's backing. A board that dismissed, almost with a raised smile, every question they didn't want to answer at that last AGM... and you think that writing a letter to ask if you can meet up to ask a few questions was going to get a result? Please!?! Are we reallly this daft?
It's like asking for power before obtaining a position of strength. The answer would be to set up the group (I prefer Tony I'Anson's trust idea) and get some serious membership and structure before pretending you're the voice of the people.
Next would be the actual questions? "Hi Bill... do we have any money?" ? "No, next question?"
"Where has our money gone?" ? "We never had any to begin with... next question?"
"Why has nobody bought us?" ? "Nobody out there is interested, next question?"
"Why is that?" ? "Shit stadium, next question"...etc etc...
'Look before you leap' springs to mind... Get the scheme going before you try to make mates with the board (which is what this is about really, who can be first to get a meeting and buzz off it).
Don't know what any of this will achieve... all we really have is hope, hope that somebody rich happens to take an interest.
Rant over!
11 Posted 12/02/2011 at 22:51:55
As long as we go the match, listen to that embarrassing dickhead shout, when the teams are read out "And now, FOR THE MIGHTY BLUES..." ? it's like some kid trying to make himself look hard...bloody embarrassing.
Anyway, as I was saying. It would appear that the Board are not willing to... Well, never mind "it would appear that..." ? it is patently obvious that they expect us to just turn up, pay our money for shirts, pints, pies and the match, then we have to bugger off home and leave "matters Everton" to the Board.
Jamie Rowland. What is all this bollocks about us being customers of EFC? Following your logic, if we are customers, then we should have the right to wander off and and pay our money to purchase a more successful brand. If the (now defunct) "People's Club" banner, spread right across the Park End Stand was put up by the club, are you suggesting that this was merely a marketing ploy?
Bloody Hell, lad... there are many Thousands of Evertonians who go to the match DESPITE the state of club, not because of it. You're an Evertonian until you die. The danger for the club though, is that ? like my brother-in-law, his nephew, wife and daughter ? who have all given up their season tickets... And many more have done the same.
Are you saying that they are not proper blues, at all? No doubt you would accept them taking their money and departing form GP, because there are better products about elsewhere.
And while we are at it, if you ever dared to call Liverpool supporters "Customers," they would treat you with contempt. They wouldn't change allegiance to another club, nor would a supporter of any club in any division. So kindly reconsider the impact of your philosophy, when calling concerned blues "Customers".
12 Posted 12/02/2011 at 23:20:11
I'm calling us 'customers' because that's what we are. We might have passion and obsession but, at the end of the day, we buy into a product as end-users. We don't invest in the club, we buy a product from the club. There is obviously more involved as we do have a bond, because of the way we support our club, and follow in our fathers' footsteps, etc etc ? and, regardless of whether you go or not, does not mean you are a different level of supporter at all ? and I didn't say that it did?!?
The club always issues the statement of intent about improving the fanbase... why? They can't all go the match? So instead they buy products from the club... and the fanbase really just becomes the customer base? We are customers ? we might have belief, passion, love and insanity when supporting the team ? but as a business we are it's customers. Surely?
13 Posted 12/02/2011 at 23:29:05
"The People's Club" was nothing but a marketing ploy ? like the "European tour" logo, and the trademarking of our badge and motto.
It's not a bad thing, it's only what LFC did with "El Nino" etc... It's marketing to take money from the cust... I mean 'fans'.
14 Posted 12/02/2011 at 23:20:31
The words, Bunker, Berlin 1945, swirl around the bottom of my tea cup...
15 Posted 12/02/2011 at 23:29:41
He only has three sources of funding: Sky money, which is already spent for next season; player sales, which will seriously screw the club's league position and threaten it staying in the EPL; and ticket sales.
The only one we as paying supporters can affect is ticket sales. If he doesn't realise he's done for when they drop, then he'll be forced to bankrupt the club or give up and genuinely sell it or hand it to the receivers.
16 Posted 12/02/2011 at 23:36:09
Of course there are marketing ploys, as clubs hire professionals to "market a product." Because Everton "abused the term" it doesn't make it any the less true from David Moyes's perspective, that this was the People's Club.
If you are a customer (I repeat, I know... sorry), you go and buy something that floats your boat; if it doesn't, you go and look elsewhere... unless you have some sort of obsession in buying stuff that doesn't do the job for you. That's the difference.
I would not think there are many Blues who would look across the park and say to themselves "I'll have a bit of that, stuff you lot!". They might stop going though.
Anyway, "customers" or not, the reaction of our Board is the matter in hand. Over the park, the owners are talking with SOS about having a rep on the Board.
As for us not investing, I don't think that it is because there is a lack of interest in doing so. In fact, I would think that there are many Blues who would invest in the club, without expecting a return.
17 Posted 12/02/2011 at 23:39:23
I'm penning my own letter now as head of 'The Evertionians Peoples Insistence for Change' (EPIC) ? echoing many of the same points that my mates... erm, I mean MANY Evertonians and I, would like to put to the Board. In a peaceful way before THE SHIT HITS THE FAN! (Wozza's got a brush and 5 litre tin of Dulux White for the Gwladys St End.)
We will in due course be writing to you again asking why you have REPEATEDLY ignored our requests for discourse on a merger.
We can do it, but only together.
18 Posted 12/02/2011 at 23:46:58
But this nevertheless makes me wonder what the response will be when the Trust is set up and sends in a letter itself. That will be the acid test for the club's famous openness with the supporters...
19 Posted 13/02/2011 at 00:02:09
Being an ould git, I don't see myself as customer. I accept that this doesn't mean that others don't have the right to see us all in that light.
Let's just hope, whether we see ourselves as customers, or as part of a club, we get a bit of progress... or I fear we are well fecked.
20 Posted 13/02/2011 at 00:19:40
You, like me, are a fan of Everton FC. The club hosted (not just Everton either) see us as customers that don't go away. This is proved by the fact that LFC included it's waiting list as an intangible asset during it's touting around for a buyer ? 'repeat customers' was the term used during the sale of Man Utd.
I have a deep-rooted passion for Everton, my fellow fan, the ones I go to the game with, the banter, the shouts, the highs and the lows... but the club wants more of me ? not because they love me back but because they want one more of me to spend each year, buy the latest shirt, cap, scarf etc... it's a business now and they just want revenue and profit...
21 Posted 13/02/2011 at 01:14:48
You are bang on about the game becoming a business (becoming? it IS a business!) but that shouldn't deter us from saying to the business types "Hey, this is our club and we want to be part of it; yes, you're after our money as you are engaged in a desperate struggle to survive."
That's me lot for tonight, as I'm just about jam crackered.
22 Posted 13/02/2011 at 01:36:45
23 Posted 13/02/2011 at 02:05:39
Quite frankly, if we can't unify all our protests we run the risk of it all going tits-up!
24 Posted 13/02/2011 at 05:44:04
25 Posted 13/02/2011 at 06:05:07
I have consulted Wozza's, Keith and Keiths brother, Neil.
We are all in agreement that as of now we should be part of a unified force. We are EPIC KUNT COCK RINGPIECES.
But we have our demands, which are non-negotiable.
Wozza must be on 'banners', Keith will be on 'anthems' and Neil on 'bacon butty' duty. I'm more relaxed about my role and will either take a back seat as a 'fan' or 'customer' depending on our ideology, which is entirely your call having experience in that side of protest for change.
I look forward to hearing from you, brother.
26 Posted 13/02/2011 at 07:37:59
A lot of pressure is built up through the press. At the moment the press think Kenwright is the ideal chairman and all us stupid fans love him. If we start aggressive action from the start then Kenwright and the press will stick together to label us as idiots ? like those Geordies, emotional hotheads who don't know what's best for them.
However, if there is evidence that Kenwright has failed time and time again to engage with the fans, the press will start to see that Kenwright is the idiot. I've no doubt that the only way forward is a protest but it must be done properly with enough evidence that everything else was tried first. We've all seen the PR job Kenwright did on KEIOC and the image this group now has in the press and even amongst other fans. I'm sure David's letter is the very first step towards something a lot bigger.
We need to stay together on this and really get behind what Evertonians for Change are doing.
27 Posted 12/02/2011 at 22:40:12
To be frank, I think the response is both courteous and professional in the circumstances, and Jamie (1) is 100% correct in what he says about the rights as a supporter ? certainly the rights when it comes to demanding a response from the board.
Whilst I think the whole concept of Evertonians for Change and the various other supporter splinter groups (Evertonian People's Front?) that have been proposed on these pages in recent weeks are sound in themselves, there has to be a rather tighter agenda than 'let us meet with the board so they can explain themselves'. Just supposing the board did actually decide to stop running the club and ease up in their 24/7 search for buyers for a few hours and came down to meet you and then explained their plans ? what then?
Doubtless you'd disagree with them on some points and moan about how they had to sort things out faster but, aside from allowing a group of fans to vent, what actually would have been achieved?
Yes, we all know that the club's in mess, but do you think the board don't know that too? Whatever you think of them and their methods, they have a lot more skin in the game than the average fan ? if we go into administration or get relegated, they'll lose millions of investment plus have a sizeable blot on their business records.
I genuinely think the board as a whole is doing it's best under very tough circumstances. Is it good enough? Possibly not? Could they do better? From the outside it looks hard not too.
But surely if you want to set up a group to change things or send a letter, the very least you have to do is have a credible plan to fix the situation ? be it a sensible suggestion for a new stadium, a potential investor (or way to attract them) or, (and this is the most realistic way fans will ever get involved), by gathering contributions and coming to the club with some actual money to buy a stake.
28 Posted 13/02/2011 at 09:57:21
29 Posted 13/02/2011 at 10:14:57
30 Posted 13/02/2011 at 10:27:18
The lies of being for sale blown out of the water once and for all at the DK hearings. The timely release of "Everton have a few interested parties" from Orville's mate... about us suddenly being for sale ? bang on cue for season ticket renewals (Bullshit Billy couldn't use Riquelme this season as even the thickest sheep know we are potless) ? to Elstone using the phrase "Investment" in his Radio piece shortly afterwards, it's the same old broken record of BK holding on for dear life... and a "Screw You!" to the fans and supporters.
31 Posted 13/02/2011 at 11:17:03
We've been told by the club that they respond to all questions that are not commercial in confidence, but that they will not meet with randomly assembled groups.
So what do we do? Do we actually have any reasonable questions to put down on paper? I mean, if it's an open discourse then no harm in it happening by open letter rather than smoke filled room? If we don't then why do people want to sit and break bread with the board if it's not to get photos and autographs?
32 Posted 13/02/2011 at 11:27:20
http://www.toffeeweb.com/fans/fanclubs/EfC/index.asp
33 Posted 13/02/2011 at 11:29:47
I just hope the proposed trust gets going because it will give financial credence to emotional commitment. Also, vitally, having a strong fan base prepared to help finance ground development must make us more attractive to possible buyers.
34 Posted 13/02/2011 at 11:16:26
COCK also enquired if Neil can supply the famed "Bacon Bayonet", should the occassion demand it? That last point however, is not a deal-breaker and not a pre-requisite for moving forwards. If we can reach a compromise on this delicate issue, then I think we may well have a deal.
We have also been thinking of who to nominate as our figurehead and Eugene Ruane has been mooted. If you are reading this Eugene, perhaps you would consider this prestigious role?
35 Posted 13/02/2011 at 12:21:10
36 Posted 13/02/2011 at 12:11:34
So he does have a Plan B: Administration ? Not my fault, I am a True Blue but couldn't find an investor, DK was the Deal of the Century and was the only way to save the club from administration ? The Customers/Fans stopped buying season tickets.
Relegation and £35m for three years.... Fuck the customers ? I'll get my money somehow.
Am I paranoid or is it that I am just an Evertonian?
37 Posted 13/02/2011 at 12:47:53
The Board every so often invents a possible takeover by Russians etc. to make us poor saps believe that things may happen and then goes back. The gentleman in Alexandria talks of how pressure toppled Mubarak. Kenwright is in a similar position, he can't be toppled by democratic means, he knows that he is not doing any good for our club, but is only going to be toppled by a massive show of protest. How that is achieved I do not know.
38 Posted 13/02/2011 at 13:14:35
His response to your desire for communication is basically "we already do that". This means there are two options: either 1) he's correct, and the channels do exist and are open. If this is the case, your group should concentrate its efforts on using those channels to voice your concerns, repeatedly and in an organised way. It may be that those channels work fine, but the only people using them aren't worried about the way the club is. If this is the case, you need to get involved and you will be heard.
Or 2) the channels of communication mentioned by Robert Elstone are unsatisfactory and are a case of the club going through the motions and only listening to what they want to hear. If this is the case, you can't simply stamp your feet and shout louder, you need to play their game. This would also involve using those channels of communication in the way outlined above, and if that process shows itself to be unsatisfactory, you are then in a stronger position to make demands about communication and fan voices being heard. Without trying it his way, you give him no reason to pay any attention to you other than your thinly veiled threats of poor publicity for the 'regime' through public protests, and I don't feel the club will respond to that.
Your letter and his reply are the opening two moves in a chess match. You now need to make the right moves, as I've suggested, and steer well clear of turning over the table, board pieces and shouting at your opponent. Your only move now is to play it his way for a while and see how that goes.
You may be pleasantly surprised, but if you're not, you can at least legitimately claim that the club's channels of communication are unsatisfactory having tried them out. If you fail to do that, I'm afraid you'll come across as undeservedly wanting special treatment simply because a few of you have got together and given yourself a name.
I'll be interested to hear updates of your progress, and what strategies you choose to adopt.
39 Posted 13/02/2011 at 13:32:04
A better name than Evertonians for Change would be Evertonians for the Future or for the Twenty First Century or something like that. If that fails then there's always Evertonians for Chang, or better still Chang for Evertonians!
Hic.
40 Posted 13/02/2011 at 13:30:42
I believe Kenwright and the board will have the shock of his life and theirs because I think Season Tickets will be well down this next season. Moyes will soon jump ship soon ? and WHO could blame him?
41 Posted 13/02/2011 at 14:00:14
42 Posted 13/02/2011 at 13:54:52
I would suggest Mr Elstone you start taking your fans more serious, or, further shrinkage will develop... then we really are in the shit!!
43 Posted 13/02/2011 at 13:15:20
"No Evertonian wants to see the ugly scenes that have unfolded outside Anfield over the past couple of years replicated on Goodison Road".
Sorry but I'm an Evertonian and the truth is, I'd be more than happy to see this right now (nb: loud, visible protest is no more 'kopite behaviour' than it is 'Egyptian behaviour')
The tack of coureteous, 'professional', etc is all very laudable of course, but in my honest opinion will achieve little or nothing as it is playing the game by BK/Elstone's rules.
(those 'rules' being huff and puff, everyone talking all around the houses and..nothing happening)
Basically (to use a bit of 80's bollocks) it's THEIR 'comfort zone'
What I'm saying (I suppose) is that (sadly) loud aggressive protest has a very good success rate when compared to civilised discussion.
Also worth remembering - fan involvement is power and power (something Evertonians don't have..AT ALL) is something that is very rarely just given by those who have it all.
History shows more often than not, power has to be taken.
44 Posted 13/02/2011 at 14:27:39
"We've all seen the PR job Kenwright did on KEIOC and the image this group now has in the press and even amongst other fans."
I'm afraid to break the bad news, Alan, but your assertions couldn't be farther from the reality.
Not only did Kenwright's "PR job" fail (you may not have noticed that Kenwright and his board were not amongst the groups who rightly held their heads high once the *final* nail in the Kirkby debacle was hammered in) but, within a matter of days of the decision being made public, it was members of KEIOC who were the first people invited to Goodison Park by 'the club' to advise on possible 'next steps'.
Again, you may be surprised to hear (or maybe not?) that the press, both local and national, often consult with KEIOC and I can also tell you with 100% certaincy that members of KEIOC have been quite busy working with the press within the last couple of weeks. That, Alan, is a fact.
Whether you are ill- or mis-informed or maybe just a little bit mischievous matters not in this case. To quote a certain Mr Elstone, "I'm only too glad to set the record straight.'
*I said 'final' although I'm not quite certain if the fallout from Kirkby has actually finally settled... One more infamous quote then:
'Watch this Space.'
45 Posted 13/02/2011 at 17:53:07
46 Posted 13/02/2011 at 19:45:30
Look forward to the day when Mr Elstone and the other muppets on the board are signing on!!
What plan?? Where's the money they're hiding for this stadium or ground improvements??
47 Posted 13/02/2011 at 20:29:04
Neil has confirmed that he will extend to BLT's and even the Bacon Bayonett when required - he seemed positively excited by the prospect.
As for a figurehaed we have held a secret ballot and the unanimous winner is "Richard Dodd"?
48 Posted 13/02/2011 at 20:45:01
We are sleepwalking over the precipice and some idiots on here will still be telling us ' Davey knows what he is doing' & 'Good old Bill, he's one of us'.
Wake up before its too late- look what the RS fans did when they realised their club was being raped & pillaged.
I am in despair right now and its going to get worse before it gets any better!
49 Posted 14/02/2011 at 00:45:05
Following some intense social intercourse (with RINGPIECE in particular), we are compliant with your wishes to have Richard Dodd as chief figurehead. However, that is on condition that his older brother Ken will throw in a few free shows, complete with the Diddymen from Knotty Ash ? which MUST include one Leon Osman.
I hope this development is embraced by EPIC and we can look forward to finalising the alliance that will become EPIC KUNT COCK RINGPIECES in the near future?!
50 Posted 14/02/2011 at 01:14:51
51 Posted 14/02/2011 at 20:50:04
Thanks for the comic relief, dark days ahead.....
Cheers
Mike
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1 Posted 12/02/2011 at 21:46:13
The only part I don't get is 'serious questions all Evertonians have the right to be answered'
'right'? What right? As a customer of the club why do you feel we have, when all said and done, the same right to ask and have answered any questions about the club's business? You wouldn't ask the owner of Curry's why he hasn't grown the company in 2010? Because the answer would be impolite if you got one at all ? and you wouldn't expect an answer either.
As a season ticket holder, does that really entitle me to ask the board what it's up to and expect an answer?
It's a privately run business and doesn have to answer to anyone if it chooses not to ? I can't understand why you would think the club would entertain a grilling from disgruntled fans?? Robert Elstones job is probably hard enough as it is without having to listen to doom and gloomers who believe they have a right to grill him because they bought a coffee mug from the souvenir shop.