Season 2012-13
Opinion
Talking Points
Is Everton's Marketing Department Really Incompetent?
I have had something on my mind for a while ... I was watching the Man Utd game a few weeks ago at Mr Dennehy's, an Everton-friendly pub in New York, having taken the afternoon off work. There were several other American Toffees there, I'd say 8-10 or so in all, and we were enjoying a rousing performance.
Anyway, during the course of the game a pleasant English lady, who was also a fellow Evertonian, sat down next to me, and overhearing me talk with my brother during the match, asked me how I, as an American, came to be an Everton supporter. I told her all the reasons and history behind my decision (detailed in my first TW fan article) and went on a bit of a rant about Everton's lack of marketing/presence in the US.
I've always felt that for a team that has employed 2 of the 3 most famous American soccer players in recent years, there should be a bigger push to brand them as "America's Soccer Club."
(Quick aside — I was just walking around a large sports retail store during my lunch break and saw, among other things, Juventus t-shirts for sale. I know they are a "big club," but how many Americans even know what Juventus is? And we can't get an Everton shirt anywhere over here??)
Anyway, after my rant, the woman sitting next to me told me, to my surprise, that Everton's marketing efforts in the UK are just as dismal! She said outside of the club stores in Liverpool, you can't get Everton merchandise anywhere in England! My fellow Toffees, is this true? And if so, why can't we get competent marketing/sales/PR people?
As evidenced by the recent worldwide TV deal, the Premier League is insanely popular, I'm convinced that with good marketing and branding, even Stoke City or Wigan could become "cool" clubs to root for. And yet a consistent top-8 club with a decorated history that has employed famous American players has no presence in this country. And it's not just here, why aren't we 'Australia's Team' due to Cahill, or even Thailand's team? Someone help me understand.
Clarence Yurcan, Posted 06/09/2012 at 18:52:03
Reader Comments
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141 Posted 07/09/2012 at 01:42:31
Anyway, Nike also let you order from the UK if you go in the store and tell them what you're after. I've bought US clothing from the USA Nike store and they delivered to the UK Nike store after a short period.
Hope this helps your dilemma.
145 Posted 07/09/2012 at 02:02:12
146 Posted 07/09/2012 at 03:02:34
Coupled with the fact that China especially is the hub of manufacturing and distribution of fakes then there's no demand for genuine shirts except occassionally from the nouveau middle class who might ask an expat to pick one up from the club shop when back on holiday. That way they know it's genuine.
Here in Thailand I can get an Everton shirt for £2.50 but to buy one online and get it shipped here costs £80. Both United and the RS opened up big stores to sell their merchandise, now only United's survive as a rack in the corner of a sports shop.
147 Posted 07/09/2012 at 04:16:23
It's not only the merchandising outlets (or lack of) for Everton which is second rate but also their everton direct store as well.
I've given up trying to buy my godson & his brother the new black away kits (they're both Kiwis so would appreciate the colour)
I can't for the life of me get the bloody site to stop crashing when I type their names into the space. Have tried internet explorer and chrome, both can't do it. Must've spent 3-4 hrs in all trying to give Everton 160 quid to no avail.
148 Posted 07/09/2012 at 03:40:23
You walk into any Adidas or Nike shop in the malls and they sell jerseys of every team they manufacture tops for, EPL, La Liga, Serie A, J League, all there. How sad that even with Nike as partner, Everton won't be among them.
Even if there were just 20k Everton fans out here in Asia, willing to stump up £45 for an official top, that would be worth about £1m in gross revenue. With our situation I doubt the club would look at that as peanuts. Claims that most of the region are too poor to buy merchandise might be true, however, China is now the largest smartphone market in the world representing 22% of worldwide shipments while the US accounted for only 16%. A reported 26m iPhones shipped worldwide in Q2'12 and China made up 20% of those. So we know at least 5.2m people in China can afford a 3G data plan and that's just iPhone users alone. You could triple that number for total smartphone users and still be wayyy on the conservative side. You can't tell me the club didn't miss a HUGE marketing opportunity in China. Maybe it's true that the majority of China don't have two pennies to rub together but it's equally true there are millions of consumers there with disposable income.
Seems to me like the people in charge at EFC have never lived or worked outside the UK or Europe and have tunnel vision when it comes to tapping in to the Asian market. All they think about is matchday revenue, corporate boxes, blah blah blah. Liverpool is a depressed area so why aren't they looking outside? There are billions of football fans outside the UK with money to spend. Take a look at the annual financial reports of clubs like Man U, Shite, Arse, Chelsea and you'll see commercial revenue makes up about 25-33% of their total revenue. EFC is woefully behind at 8%. If you've lived in this region or been here on holiday then the sheer number of footie fans about wearing Man U or RS tops would not have escaped observation. Well there are millions more of them in SE Asia than London, Liverpool and Norway put together.
Eric, the Thais you see wearing £2.50 knock-offs are just wearing it coz the Chang logo is on it, not because it has our club crest. There are plenty of middle class in Thailand, Singapore, Malaysia, Indonesia and China, as well as Australia, S Africa, USA and now Belgium, that can afford to buy a proper top and would rather do so knowing that the money is 100% going the club as it's one way for us to show our support since we can't get to the game. Perhaps if the official one was even available for sale then less people would buy the cheap knock-offs! Match-going Evertonians already spend their hard-earned every weekend on the whole matchday experience so I can understand why historically, Evertonians generally don't 'do' merchandise. But for the foreign fan, what's £45-£55 a year for a shirt, or some flags or scarves? What I'm not prepared to do, however, is pay a big chunk of change to the postieman to order direct from EFC, when I could just pay a small mark-up to my local shop because they order in bulk. £20-30 in shipping is outrageous! I'm not saying EFC need spend big on some regional marketing blitz to win new fans, I'm saying just making the bloody shirts available to be purchased by anyone with the ability to walk into their local sports shop would be a start, whatever country they're in!
TL;DR, Kitbag/Nike exclusivity deal stinks!
151 Posted 07/09/2012 at 06:47:48
152 Posted 07/09/2012 at 06:49:48
http://www.pattayautd.com/players/en.html
http://www.burirampea.com/th/home.php
As for disposable incomes in Asia, yes there are a lot of the nouveau middle class I mentioned but they don't want to take the risk to buy fake stuff at genuine prices so prefer to buy the genuine thing overseas.
Using iPhone as an example there are 100 Apple shops in Shanghai, but only 1 of them is owned by Apple and sells genuine iPhones. Also the best selling smartphone in China is made by Xiaomi, a Chinese company that makes better phones than Apple, and cheaper too.
So I think even if genuine shirts were available here, like the RS and United stores I mentioned before, they just wouldn't sell and would shut down. Now if the clubs were to come on a tour and bring merchandise with them then maybe you would see some sales.
153 Posted 07/09/2012 at 07:04:31
I'm assuming the online model has some merit since it seems to work for Amazon amongst others!
I appreciate the experience may be different if you are outside the UK, although I have ordered kit to be delivered to my Godson in Queensland.
On the Juventus thing, by the way, would there not be some link to Americans of Italian descent?
155 Posted 07/09/2012 at 07:27:52
When they were charging for Pre Season Friendlies on TV Everton (or wotever its called) I said £4 for a game was a waste of time and if it was free and advertised more there was a great opportunity to push the Club to non Evertonians because they were more likely to watchi if it was free, not like us mugs who pay for it.
I was told, in no uncertain terms by EFC that wasn't a good idea because they had to cover their costs ?
WTF !
How may £4 do thy think is going to pay for it !
It would have been a great chance to push the games in the Echo (or wherever) and get as many people as possible to watch them for free, but no, they know best.
Then the laugh was they couldn't even broadcast the first game properly so people paid £4 and got fook all !!
They haven't got a clue.....
156 Posted 07/09/2012 at 07:42:10
It cost me 30 Quid to get a couple of shirts sent here to Thailand so it's not an experience I will be repeating.
160 Posted 07/09/2012 at 08:45:30
Our club is skint. Investment banks in London pay circa +£100k per year to good marketing personal and typically have budgets bigger than our transfer kitty. These people are at the top of their game, strategic thinkers who bring tangible benefits to the organisation.
Without trying to compare Everton to an investment bank, it is clear that we are not paying anything near that sort of cash to our marketing dept.
I am no expert but a club of Everton’s size probably need 4-6 top marketing professionals (i.e £80k - £100k per year type) to genuinely improve and define a global strategy to move the club forwards... Does anyone really think we have £400-£600k per year to spend on 4-6 people?
Laying the blame on the existing marketing staff is easy but in my opinion, unfair. I am sure they do not come to work with the intention of trying to limit our club or deglobalise. It is clear to me they are under-resourced, potentially under-paid and maybe under-qualified or lack experience.
If my judgement is correct, the blame does not lie with them, but with the senior management who put the ‘plan’ together and who employed them in the first place.
163 Posted 07/09/2012 at 09:54:37
166 Posted 07/09/2012 at 09:52:44
And the worst thing is her husband is a RS and has never been to a game in his life...
168 Posted 07/09/2012 at 09:44:24
171 Posted 07/09/2012 at 10:20:47
173 Posted 07/09/2012 at 10:31:23
174 Posted 07/09/2012 at 09:38:58
176 Posted 07/09/2012 at 10:37:48
177 Posted 07/09/2012 at 10:41:35
I don't know what the standard is like as I've never watched them but I did read that the owner of Briram FC turned the club around when he bought it and may be interested in buying a Premier League team!
http://soccernet.espn.go.com/columns/story/_/id/1039636/john-duerden:-a-tall-thai-tale?cc=4716
Bill, if you're reading this, get him on the 'phone!
178 Posted 07/09/2012 at 10:49:47
180 Posted 07/09/2012 at 10:52:14
184 Posted 07/09/2012 at 11:11:40
185 Posted 07/09/2012 at 11:27:30
Prior to this season, every pre-season over here (USA), they went far beyond incompetent... it was impossible to buy any Everton gear! And don't even mention the "communications" dept!
However, I went into the main Nike store on 57th / 5th Ave mostly out of mischief just yesterday and after spying the usual suspects... Barca etc. I complained to staff and was informed all Everton shirts had sold out!! Hard to believe but I will bug them again next week!
Should be Dennehy's for the Newcastle game
187 Posted 07/09/2012 at 11:40:08
193 Posted 07/09/2012 at 12:20:11
Have you tried turning it off and on again...........
201 Posted 07/09/2012 at 14:11:16
Jon Beck, I understand you can but merchandise from the internet, and I have bought a shirt this way, but it's just the fact that so many other clubs have their merchandise in stores over here and we don't. It's frustrating.
212 Posted 07/09/2012 at 15:52:35
"Deal was signed in 2009 for £30m over 10 years, so £3m a year. I suppose if the club goes nowhere over the next 6 years then it looks like a good deal, considering it used to be a loss-making operation when merchandising was done in-house".
You shouldn't compare this abysmal deal with EFC's shocking business acumen of recent years. Half of the premier league clubs currently make more than £3M a year from merchandising. Clubs with less history and smaller fanbases. By 5-6 years time ALL of the premier league clubs will be generating more than that. Yet we'll still recieving our peanuts and being thankful for our 'historic' deal with Kitbag.
The fact EFC's earlier commercial activities were (and still are) so woeful is slightly irrelevant.
How many top brands (of anything) can you only buy in the City they originate? At least our deal with JJB meant our shirts got in a few different stores across the UK.
Kitbag saw us coming and thanks to Bill and Rob another revenue stream was sold off.
But hey who needs revenue streams and assets when we can rely on our good friends at Vibrac?
216 Posted 07/09/2012 at 16:30:26
234 Posted 07/09/2012 at 16:36:05
Every other EPL Chairman takes a wage for good reason ie they're pros they're not playing at it.
This is an 80 million-pound turnover business running at a loss for fuck's sake, you can't run a biz that size on a part time basis — it's not a Saturday morning car boot sale.
Bloody infuriating fans don't get it, clapping like seals when his mug appears on the screen.
237 Posted 07/09/2012 at 18:17:47
239 Posted 07/09/2012 at 18:29:35
''She said outside of the club stores in Liverpool, you can't get Everton merchandise anywhere in England! My fellow Toffees, is this true? And if so, why can't we get competent marketing/sales/PR people''
Very good question!!
250 Posted 07/09/2012 at 18:09:18
Over the years we've had 4-5 superstars of several countries play for us; Donovan, Cahill, Pienaar even Li Tie to name a few. We've missed some absolute golden opportunities to milk international fans for merchandise of the club and for these players. Even now, every bleeding sport shop I go into up and down the US has a number 10 LA Galaxy Donovan for sale, and I see tons of kids walking around wearing them.
But unfortunately how our short-sighted marketing plan is that anyone who wants to buy any official piece of merchandise has to go online through the official store and get it, and then pay the lovely postage fees that increase the price even more. For a standard delivery the total cost for a shirt and postage is over $90, for express it's over $100... bargain, right?
252 Posted 07/09/2012 at 18:44:21
Clarence, the marketing and merchandising at Everton as explained above are very poor especially when put into context with our fellow peers in the EPL.
262 Posted 07/09/2012 at 20:23:02
Of course we can't discount the possibility that this is just another overly dramatized porkie that's neatly found it's way into current Everton folklore for the dubious benefit of the adoring masses. As I understand it, members of a corporate Board of Directors typically get a pretty nice stipend, considering they only meet a few times a year in most cases. And of course get all their expenses paid.
277 Posted 07/09/2012 at 20:42:57
But the no wage thing is certainly tied in with the "Bill is blue" parable, metaphorically it is Moses rod invoking plagues of insects on the egyptians or in this case those asking for AGMs
I believe you get what you pay for in this world never more so than if you're running a 80million pound biz.
279 Posted 07/09/2012 at 21:21:02
326 Posted 07/09/2012 at 22:34:05
347 Posted 07/09/2012 at 23:43:29
383 Posted 08/09/2012 at 05:06:25
390 Posted 08/09/2012 at 07:37:17
Whoa hold on we have one in Robert Green and we also Sir Terry as a big fan.
WTF
396 Posted 08/09/2012 at 08:16:55
428 Posted 08/09/2012 at 11:24:45
1. There are stocks being sold outside of Liverpool alongside other big teams. I assume kitbag must be involved as they have exclusivity. Never seen Everton shirts here before so good things are happening re merchandising 40 miles outside of Liverpool. If they sell well I hope we see them here again. I bought 2.
2. No sign of any for City. Distribution problems also happen to other massive clubs. Even when there is a huge local market ready and waiting.
Merchandising, supply and demand, complex business, doesn't make sense to look at it piecemeal.
444 Posted 08/09/2012 at 12:54:30
448 Posted 08/09/2012 at 13:04:11
If this is true then the club actually have little incentive to pursue any marketing drives as they have locked themselves into such a poor deal with Kitbag.
I may be wrong but that was my understanding.
451 Posted 08/09/2012 at 13:36:17
In general there is nothing wrong and much right in divesting activities that aren't your core business. Everton's core business is football.
453 Posted 08/09/2012 at 12:58:26
Everton were more successful than Spurs in the 80s but everyone remembers Spurs as a big club from that era. Their shirts have been ever present in stores over the years. People have forgotten Everton exist. I can see it in their eyes when I tell people I support Everton. It's like when Luke tells Ben Kenobi he's looking for Obi-Wan... "Now there's a name I haven't heard in a long, long time."
We've been consistently finishing in the Top 8 for some time now, had a spell in the CL, a Cup final and semi-final appearance, caused a few upsets to the Sky favourites, people are noticing us. But with no retail presence it's no wonder fans outside UK think Everton must be some quaint little market town in the middle of Narnia. How can Everton ever become fashionable with no retail presence? Don't underestimate the power of the impulse buy. You never know when or why someone might become an Everton supporter. It's the club's job to ensure that happens as often as possible. Just see on the GOT forum today how a 17-yr old Singaporean kid decided to start supporting Everton 3 years ago because of a couple of games he watched where we fought back to a draw. Desperately wants a jersey but doesn't know where to get one. In this global economy, how pathetic is it that he can't just walk into a sports shop and pick up a shirt of one of the Top 10 clubs of the biggest, most popular league of the most watched sport on the planet?
I've bought and sold things on eBay for many years, enough so I could avoid any real sort of employment. I really don't see how the merchandise dept can fuck it up so bad that they actually make a loss! You sell something people want, they order it, you put it in a box, send it to them and charge them for it. You do the same thing with wholesalers but give them a large discount. How can a whole department of people get this so wrong that it needs to be outsourced to a third party?
456 Posted 08/09/2012 at 13:52:44
In Asia, football is about two things, status and fashion. Status so they can brag to their friends about who has more trophies. And fashion because people like the colour or pattern of the jersey or even the sponsor. Stupid maybe, but that's the way it is. Who cares why they buy it as long as they buy it? Commercial income makes up 33% of total revenue for the richest clubs in the PL. At Everton it's 14%. Matchday revenue can't be increased beyond a few million £'s as GP has a fixed capacity. Broadcast revenue is dictated by Sky and how they want to divide up the pie. The only income stream that is controllable by the club, commercial, has been signed away and locked up for the next 7 years, thrown the key away.
Someone at the club who was good at marketing would be able make Everton into a brand and force it into people's minds. Give them something to brag about, something to be passionate about, they'll buy into it.
Spurs fans love to bleat about their FA Cups, Villans think they're the 4th biggest club coz their silly League Cups bring their total tally higher than ours, I just say '9 league titles' and they shut up. Man Utd fans go on about their trophies, I just tell them they were shit in the 80s and Everton had more trophies than them until SAF appeared. They shut up.
The RS will of course go on about 5 times European champions, that's only because they can never change the fact that Everton were the first club in the city, they'll forever be the rejected, bastard offspring and they hate that. What else can they do but try to overcompensate? Plus Anfield has not hosted a World Cup semi-final.
I'm sure we can all think of many more things a potential new supporter could be impressed by and be proud about, even without having recent success on the pitch. But the fact is that, relatively speaking, Everton have been the most successful club outside the Sky 4 during Moyes's tenure. So much so that Moyes is now a bigger brand than Everton. If the club don't capitalize on it soon they're going to miss yet another boat. I'm sure in your opinion they're doing a marvellous job though, Martin.
459 Posted 08/09/2012 at 14:17:39
Someone spending 3-4 hours trying to order kit when there is an obvious bug on the system? Spend 3-4 minutes sending an e-mail to the Contact Us tab on the site instead.
Somebody else wanting free game coverage in the hope of selling a couple of shirts?
Everton get £3M per year whether they sell kits or not, a very good deal for the club considering that side of the business was making losses even in our heydays. It's fucking simple to order stuff online and, you've got to be a bit of a retard if you can't get around an online store in this day and age.
Nike don't need our shirts in their stores (or anyone's really); as long as those shirts are on the telly each week, it cons anyone under 25 to invest in the brand, and that's what it's all about isn't it? Selling T-shirts for £50-£90 when in reality they're worth about a tenner without the "swoosh".
Want to build up our worldwide fanbase? Win trophies consistently year on year – it's the only marketing tool that actually works, you'll never sell fuck all to non-existent supporters.
Want to get your shipping cheaper? Order through a third party and let them ship it cheaper if it's possible as some have quoted above. ToffeeWeb maybe? Grand Old Team? fuck, I might even set up my own e-bay store to do it.
462 Posted 08/09/2012 at 16:17:38
Recently, I've been looking for an Everton fridge magnet. No seriously, I have. I can't find one that's halfway decent. There's a gap in the market there!
What are you going to call your enterprise, though? www.toffeetogs.com has a nice ring to it....
468 Posted 08/09/2012 at 17:17:46
Fridge magnets eh? what about one with the badge on with a legend underneath that reads: I'm smiling because I'm an Evertonian, I'm laughing because I can't do anything about it!
487 Posted 08/09/2012 at 19:31:53
I got it off a mate who has a ton of these covering his whole fridge, including his favorite team, Spurs, and many other 1st Div teams at the time. Probably off some Ovaltine promo back in the 80s or something I'll have to ask him again.
489 Posted 08/09/2012 at 20:00:37
You'd think the official shop would do them, but amazingly they don't. They do a fridge magnet that's also a naff bottle opener but that's it.
You'd think they'd do a range - eg, AJ holding up the three fingers after scoring against LFC or the famous pile-on after Carsley's goal against the very same local rivals. Basically, great moments from the club's history. I'd buy a few.
536 Posted 09/09/2012 at 03:23:57
579 Posted 09/09/2012 at 12:30:02
China's middle class numbers more than 300 million, with a spending power which countries like America can only dream of. This number is likely to be doubled within the next ten years.
581 Posted 09/09/2012 at 12:40:07
759 Posted 10/09/2012 at 02:06:16
Some more fridge magnets
http://dl.dropbox.com/u/67372213/Everton%20Fridge%20Magnets.jpg
863 Posted 10/09/2012 at 14:38:30
Personally I don't really care because I haven't wasted my money on a shirt for about 15 years, but it would make some commercial sense to a have presence down here. EFC have never been much good at this, it's not really news - at least not in the UK.
023 Posted 11/09/2012 at 12:47:20
082 Posted 11/09/2012 at 22:10:26
BUT please don't place all of the blame directly on the marketing department at Goodison for missed opportunities. This is all about yearly budgets and which marketing agencies we are able to work with. Any corporate brand relies heavily on external marketing agencies for strategic direction, alongside an internal team at Goodison. And many of the big London agencies can dictate significant fees because they have some of the best marketing talent in the UK and the world.
The current agencies Everton use for various marketing activities are;
* http://www.oxygen8.com/clients/client_everton.php – CRM agency (Customer Relationship Management – offers and deals etc to your inbox/letterbox etc) Based in Birmingham, UK
* http://www.tangmedia.com/pages/3204/Everton_FC.htm – Our Marketing Communications Agency, much of the clubs corporate communications will be handled by this Gloucester based agency.
* http://www.mere.co.uk/header-page/sport/ – Our PR agency which is the same as Kitbag's. They are a small agency based in Hale, Cheshire.
I could find no agencies which were listed as Everton's brand agency. None of these agencies above are registered with the IPA the industry body for the top 250 Marketing Communication Agencies in the UK. This suggests why there is a lack of that global brand presence to maximise the opportunities that are presenting themselves on the pitch.
It's all about budgets and we all know that the majority of the revenue we are creating is being spent on servicing debt and players wages. This leaves the Everton operational side of the business with limited funds which in turn means that we can't afford the strategic brand and commercial marketing levers that are manipulated by many national and global corporate businesses.
Unless there is a step change in budget allocation at the club, then we will continue to work with marketing agencies we can afford and this likely means more years of missed opportunities and posts on fansites like this with us all scratching our heads...
In an era when we have sold all of the clubs assets over the past decade, I really hope that the board and the finance director at the club is forward thinking with the new BT money which is coming in to the Premier League next year, this could allow Everton's marketing department to work with more strategic brand agencies, as this is really key to growing our brand value and equity across the world. It is this type of direction which will deliver the commercial revenue streams we so desperately need to stabilise the club and to begin to remove the need to sell our best young talent to our rivals!
240 Posted 12/09/2012 at 18:59:37
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129 Posted 07/09/2012 at 00:34:37